SAA Members
Selected SAA memberships in the UK benefit can from FREE standard delivery on all orders, regardless of size or order value – this includes the Highlands, all offshore islands, and Northern Ireland.
All other memberships receive free UK delivery on orders over £25 - check your membership level for full details.
Standard Delivery (UK Only)
Cost: £4.50 / Free to Selected SAA Membership levels - check membership details.
We aim to dispatch all orders the same working day if placed before 2pm. Most orders delivered to a UK address will arrive within 2-5 working days. Delivery times to some outlying areas may occasionally take a little longer.
Orders placed over the weekend or after 2pm on a Friday will be sent out on the following Monday or Tuesday after a Bank Holiday.
Despatch confirmation and tracking details will be emailed out when your order has been processed.
Express Delivery (UK Only)
Cost: £7.00 Non member / Free to Professional SAA Members
The Express delivery option may appear in the checkout if it is applicable to your order. We aim to dispatch all express orders the same working day if placed before 2pm. Most orders delivered to a UK address will arrive within 1-2 working days.
Express orders placed over the weekend or after 2pm on a Friday will be sent out on the following Monday or Tuesday after a Bank Holiday.
Despatch confirmation and tracking details will be emailed out when your order has been processed.
Overseas Orders
Any business selling to consumers in the European Union (EU) needs to comply with VAT obligations on sales within the EU to consumers. The One-Stop Shop (OSS) makes it easier for us to manage this, and will mean you know exactly what to expect when ordering for delivery to within the EU.
More information is available on the European Union Delivery page.
Subsidised postal rates for international members
To offer SAA members living overseas even better value, we look at each international order, subsidising wherever we can to make sure that you get the best delivery rates available. This is calculated automatically at the checkout.
Regrettably, there are some products that we cannot ship overseas due to their size, corrosive/flammable content, or volume of liquid. This does vary from product to product so please call one of our customer services team for more information on 0800 980 1123.
Product returns
We strive to provide you with the best shopping experience possible, which is why we have our ‘No Quibble’ guarantee. We accept product returns within 12 months of purchase and offer a refund or replacement, depending on your preference.
To qualify for a return, the products must be in a resalable condition. If you have simply changed your mind or do not like the product, we kindly request that you cover the return postage. However, if the product is broken or damaged, we will cover the return postage for your convenience.
Please contact our customer service team to arrange any returns you may have to hello@saa.co.uk or call 0800 980 1123
Upon approval of the return, a full refund will be issued using the same method of payment you used during the purchase.
Please note:
Workshop and Event tickets can be returned up to 7 days before the event, after which time they are non-refundable.
Bespoke and custom orders, made to your specific requirements, are non-refundable, unless faulty.
