SAA members in the UK benefit from FREE delivery on all orders, regardless of size or order value – this includes the Highlands, all offshore islands, and Northern Ireland. Standard delivery for non-members is £4.50.
We aim to despatch all orders the same working day if placed before 2pm. Most orders delivered to a UK address will arrive within 5-7 working days, however, we acknowledge that delivery times to some outlying areas may occasionally take a little longer.
Need your supplies quickly?
There is an option to select express delivery at the checkout, the cost of which will vary depending on order size. Alternatively, you can contact us on 0800 980 1123 for a postage quote.
From 1st July 2021, any business selling to consumers in the European Union (EU) needs to comply with VAT obligations on sales within the EU to consumers. The One-Stop Shop (OSS) makes it easier for us to manage this, and will mean you know exactly what to expect when ordering for delivery to within the EU.
For full details on what this means for you, please see here
Subsidised postal rates for international members
To offer SAA members living overseas even better value, we look at each international order, subsidising wherever we can to make sure that you get the best delivery rates available. This is calculated automatically at the checkout.
Regrettably, there are some products that we cannot ship overseas due to their size, corrosive/flammable content, or volume of liquid. This does vary from product to product so please call one of our customer services team for more information on 0800 980 1123.
We want to make sure you get the best shopping experience possible, which is why we came up with the ‘No Quibble’ guarantee. We accept product returns within 12 months of purchase and will refund or replace them, whichever you choose.
If you simply don’t like the product or have changed your mind, we kindly request that you pay the return postage. If a product is broken or damaged we will pay the return postage.
A full refund will be issued via the same method as payment was received.
Event tickets can be returned up to 7 days before the event, after which time they are non-refundable.
Bespoke and custom orders, made to your specific requirements, are non-refundable, unless faulty.
Please contact our customer service team to arrange any returns you may have on 0800 980 1123.