Selected SAA Members get FREE delivery on all orders, regardless of size or order value. This includes the Highlands, all offshore islands, and Northern Ireland. Standard delivery for non-members is £4.50. 

There may be an option to select express delivery at the checkout depending on your address and extra postage will be applied. 

We aim to dispatch orders within 3 working days. Most orders delivered to a UK address will arrive within 5-7 working days, however, we acknowledge that delivery times to some outlying areas may occasionally take a little longer. If an email address has been provided, we will confirm dispatch along with tracking information.  

The carrier will leave your parcel in a safe place and put a delivery note through your door. If the carrier cannot leave in a safe place, they will leave you a card and try again the next day. 

From 1st July 2021, any business selling to consumers in the European Union (EU) needs to comply with VAT obligations on sales within the EU to consumers. The One-Stop Shop (OSS) makes it easier for us to manage this and will mean you know exactly what to expect when ordering for delivery to within the EU. 

If you’re placing an order UNDER 150 euros, we (SAA / Teaching Art Ltd) are responsible for paying the VAT on your order, meaning we are the ‘Customer of Record’. So quite simply, you will pay for your order with us, and everything is paid for, making delivery easy and smooth. This is known as ‘Delivery Duty Paid’ (DDP).  

If you’re placing an order OVER 150 euros, your order will be subject to VAT, DUTY & charges, payable by you (making you the ‘Customer of Record’). Please note, these orders will be sent ‘Delivered Duty Unpaid’ (DDU). This means that when your package arrives at its destination country, you will be contacted by customs to pay any customs duty owed before it will be released. If customs are not able to contact you, the package could be returned or delayed, which is why it is essential to provide correct contact information at the point of order. 

Most of our items can be sent to the UK and Overseas. Some items are forbidden to transport overseas or are too big to send overseas. You will see a note on these items advising they are UK Mainland Delivery Only.

No, however, we can dispatch your order on a certain date and UK delivery will take place within 3-5 working days. You can place an order online and leave a note in the ‘Order comments’ box after you have selected your payment method to delay the order. Alternatively, you can call us on 0800 980 1123 within opening hours and depending on where in the system your order is we may or may not be able to amend the dispatch date.

We can dispatch your order to an alternative delivery address. You can change your delivery address within your web profile or at the checkout. If you have already placed your order you can call us on 0800 980 1123 within opening hours and depending on where in the system your order is we may or may not be able to amend the delivery addresses. 

If you have provided us with an email address our carrier will email you once your order has been dispatched with a tracking number so you can track your parcel. If your UK delivery has not arrived within 5 days, please email hello@saa.co.uk your order details and we can investigate. Overseas delivery can take up to 15 working days to arrive. 

We have over 23,000 products available to buy on our website or over the telephone. Products for every type of painting medium and accessories to fit every need. Whether you’re after professional quality brands or student quality brands, you’ll be able to find them at the SAA. We also have our own range of SAA products to choose from and even some professional artist collaboration products.

We accept payments with PayPal and Credit/Debit Cards (Visa, Master, Delta)

You can call us on 0800 980 1123 within opening hours and if your order hasn’t been dispatched, we can add on the free gift. If you have a discount code, please email us hello@saa.co.uk and we will check if it's applicable.

An order confirmation will be emailed to you, please check your junk folder. Or you can check online in your order history. We also send a receipt in the mail with every order.

Unfortunately, we cannot guarantee any due dates on an item.

Members will need to ensure that they are logged into their SAA account with the correct email address. When they proceed to checkout and your member's discount will be automatically applied at checkout.

Yes, you can order online anytime. We aim to dispatch orders within 3 working days Monday to Friday, excluding public holidays. 

Our telephone ordering hours are

Mon-Fri: 09:00 – 17:00

UK Sales: 0800 980 1123 UK

Overseas: +44 1636 643 500

To apply your Loyalty Points, you’ll need to make sure that you are logged into your SAA account and select the option to use your Loyalty Points at the checkout page.

If you do not enter the correct details on your card information exactly as it appears on your bank then Worldpay may block the purchase due to appearing fraudulent.

Returns can be accepted within 28 days from despatch of your order. To return an item please email hello@saa.co.uk and we can provide an address for you, depending on the circumstances.

A refund will be processed within 14 working days of the request depending on the circumstances.

We ask that you send us images of the packaging and the item with a detailed description of the fault/damage to hello@saa.co.uk so we can investigate and act accordingly.

We ask that you send us images of the packaging and the item with a detailed description of the fault to hello@saa.co.uk so we can investigate and act accordingly.

We ask that you send us images of the item and the barcode. We can investigate how this happened and send you the correct item.

An item can be exchanged once returned to us within 28 days from the despatch date of your original order. Please enclose your details and a covering letter with your return Teaching Art, Millennium House, Brunel Drive, Newark NG24 2DE. We recommend you send your return tracked and we ask you to cover the postage for its return.

We have a returns policy of 28 days from when your order was despatched.

We are unable to refund or exchange any items that have exceeded the 28 days returns policy date.

After the return, we will put the loyalty points value back onto your account.

If you simply don’t like the product or have changed your mind, we kindly request that you pay the return postage. Please enclose your details and a covering letter with your return Teaching Art, Millennium House, Brunel Drive, Newark NG24 2DE. We recommend you send your return tracked and we ask you to cover the postage for its return.

Yes, Workshops are still running. Find out more information on the SAA Workshops page, including upcoming dates.

The price to attend the Workshops will be clearly displayed on the page which details all of the information. All painting materials are included in this price.

All you will need to bring is a packed lunch and plenty of enthusiasm! As all painting materials are included in your ticket.

You will need to arrive at SAA HQ at 10 am. Workshops begin at 10:30 am and finish at around 3:30 pm with a lunch break at 12:30 pm to 1:30 pm.

You can wear a mask if you wish to do so however this is not currently a legal guideline.

Yes, the workshop artist will answer any questions you’ll have during the workshop and you will be able to have a chat with them during lunch.

If you wish to take a picture and the artist or other people would be in the picture. You must ask permission first.

At SAA HQ, simply pop into reception and a member of the team will be happy to help. Address: Millennium House Brunel Drive Newark NG24 2DE

We have 2 toilets which can be used during the workshop situated just outside the workshop room.

Please follow this link to view the SAA Community. Areas on the Community website are for SAA Members, you will need to login to your account to browse the content.

Please follow this link to view the Knowledge Hub. The Knowledge Hub is accessible to everyone.

Please follow this link to view the Resource Hub. A selection of articles will only be available to SAA members.

When you are trying to access videos on the SAA Community, please make sure you are logged into your SAA account. Login here.

Membership can be renewed online. Alternatively, call our customer service team on 0800 980 1123 during office hours.

We have a policy of 14 day cancellation period once your membership cost has been taken for a full refund. Alternatively, we can set your membership to lapse on your renewal date. Please call our customer service team on 0800 980 1123 within office hours to arrange this.

You may at any time terminate any of your accounts with us by phone.

With SAA membership, we honour a 14-day cooling-off period. You may choose to cancel your membership within the first 14 days and not be charged. If you do choose to cancel, you may be asked to return your free joining gift in a resalable condition. 

If you choose to cancel your SAA membership after the 14-day cooling-off period, you will not be entitled to a refund.  If you have paid by Direct Debit or auto-renewal on a Credit Card, you will need to notify the customer service team ahead of your renewal date so that you do not incur additional fees.

If you have any queries with regard to your membership payment, please contact our customer service team on 0800 980 1123.

If 14 days have passed since payment was taken you may cancel your SAA Membership but you will not be entitled to receive any refund. Alternatively, we can set your membership to lapse on your renewal date. Please call our customer service team on 0800 980 1123 within office hours to arrange this.

If you have opted in for a card auto renewal or direct debit the payment will automatically be taken every year. This policy is sent to you in writing within your membership pack when purchasing the membership whether it is via telephone or our website.

Log into your account and edit your email within your profile.

More information is detailed on the Loyalty Points page.