FAQ

We aim to dispatch orders within 3 working days. Most orders delivered to a UK address will arrive within 5-7 working days, however, we acknowledge that delivery times to some outlying areas may occasionally take a little longer. If an email address has been provided, we will confirm dispatch along with tracking information.

You will be sent a notification with delivery options. If you are not available to receive your delivery, you will need to notify your carrier.

If your carrier is unable to leave your parcel, they will leave you a card and try again the next day.

We are currently unable to deliver parcels outside of the UK but please keep checking as we are working to rectify this as soon as we can.

No, unfortunately, we are unable to delay or defer your delivery, However, once you have received dispatch notification, you may be able to arrange a new delivery day with your courier.

No, unfortunately, we are unable to alter the delivery address given once your order has been finalised. You may be able to amend your delivery address once you have received delivery notification from your courier.

If you have provided us with an email address our carrier will email you once your order has been dispatched with a tracking number so you can track your parcel. If your UK delivery has not arrived within 5 days, please email hello@saa.co.uk your order details and we can investigate.

We accept payments with PayPal and Credit/Debit Cards (Visa, Master, Delta)

If purchasing on the website, you can also use KLARNA to spread the cost of your art materials in 3-easy payments.

Unfortunately, we cannot amend or apply discount codes once your order has been placed.

An order confirmation will be emailed to you, please check your junk folder. Or you can check online in your order history. We also send a receipt in the mail with every order.

Unfortunately, we cannot guarantee any due dates on an item.

Members will need to ensure that they are logged into their SAA account with the correct email address.

As a member, you will need to log in to your member portal at saa.co.uk. Once logged in, you can follow the links to the Cass Art website. Your exclusive discounts will automatically be applied at checkout.

Yes, you can order online anytime. We aim to dispatch orders within 3 working days Monday to Friday, excluding public holidays.

Our telephone ordering hours are

Mon-Fri: 09:00 – 17:00

UK Sales: 0800 980 1123 UK

Overseas: +44 1636 643 500

If you do not enter the correct details on your card information exactly as it appears on your bank then Worldpay may block the purchase due to appearing fraudulent.

A refund will be processed within 14 working days of the request depending on the circumstances.

We ask that you send us images of the packaging and the item with a detailed description of the fault/damage to hello@saa.co.uk so we can investigate and act accordingly.

We ask that you send us images of the packaging and the item with a detailed description of the fault to hello@saa.co.uk so we can investigate and act accordingly.

We ask that you send us images of the item and the barcode. We can investigate how this happened and send you the correct item.

An item cannot be exchanged. Any unwanted items will need to be returned to us within 28 days from the despatch date of your original order. A refund for any monies owed will then be processed.

Please enclose your details and a covering letter with your return Teaching Art, Millennium House, Brunel Drive, Newark NG24 2DE.

We no longer offer an exchange service and therefore you will need to receive a refund and place a new order for the items wanted.

We have a returns policy of 28 days from when your order was dispatched.

We are unable to refund or exchange any items that have exceeded the 28 days returns policy date.

If you simply don’t like the product or have changed your mind, we kindly request that you pay the return postage. Please enclose your details and a covering letter with your return Teaching Art, Millennium House, Brunel Drive, Newark NG24 2DE. We recommend you send your return tracked and we ask you to cover the postage for its return

The price to attend the Workshops will be clearly displayed on the page which details all of the information. All painting materials are included in this price.

All you will need to bring is a packed lunch and plenty of enthusiasm! As all painting materials are included in your ticket.

You will need to arrive at SAA HQ no later than 10 am so that you can find a seat and get settled.

Workshops begin at 10:30 am and finish at around 3:30 pm with a lunch break at 12:30 pm to 1:30 pm.

Yes, the workshop artist will answer any questions you’ll have during the workshop and you will be able to have a chat with them during lunch.

If you wish to take a picture and the artist or other people would be in the picture. You must ask permission first.

At SAA HQ, simply pop into reception and a member of the team will be happy to help. Address: Millennium House Brunel Drive Newark NG24 2DE

We have 2 toilets which can be used during the workshop situated just outside the workshop room.

Please follow this link to view the Resource Hub. A selection of articles will only be available to SAA professional members.

When you are trying to access videos on the SAA Community, please make sure you are logged into your SAA account at saa.co.uk

Membership can be renewed online. Alternatively, call our customer service team on 0800 980 1123 during office hours.

We have a policy of 14 day cancellation period once your membership cost has been taken for a full refund. Alternatively, we can set your membership to lapse on your renewal date. Please call our customer service team on 0800 980 1123 within office hours to arrange this.

You may at any time terminate any of your accounts with us by phone.

With SAA membership, we honour a 14-day cooling-off period. You may choose to cancel your membership within the first 14 days and not be charged. If you do choose to cancel, you may be asked to return your free joining gift in a resalable condition.

If you choose to cancel your SAA membership after the 14-day cooling-off period, you will not be entitled to a refund.  If you have paid by Direct Debit or auto-renewal on a Credit Card, you will need to notify the customer service team ahead of your renewal date so that you do not incur additional fees.

If you have any queries with regard to your membership payment, please contact our customer service team on 0800 980 1123.

If 14 days have passed since payment was taken you may cancel your SAA Membership but you will not be entitled to receive any refund. Alternatively, we can set your membership to lapse on your renewal date. Please call our customer service team on 0800 980 1123 within office hours to arrange this.

If you have opted in for a card auto renewal or direct debit the payment will automatically be taken every year. This policy is sent to you in writing within your membership pack when purchasing the membership whether it is via telephone or our website.

Log into your account and edit your email within your profile.