I can watch episodes of Painting and Drawing on my laptop (Windows Vista), but cannot run them on my notebook which runs Windows 7 Home Basic. Do I need to download some other software?

Hi

You only need to have flash player installed. I have tested here and can view on XP, Vista, Win 7 and a old Mac. They also work in Firefox, Opera, Chrome, Safari and InNternet Explorer 7

Tips
1. Try another browser (firefox, chrome, internet explorer)
2. If that fails try updating Flash player: http://www.adobe.com/support/flashplayer/downloads.html
3, If that fails it is probably a firewall security setting issue on the particular machine that wont show the video's

Richard, Thanks for taking the trouble to reply. I'll try all the suggestions. I was puzzled because I had downloaded Flash Player (but I need to check it is up to date and running) and both machines have the same Norton Internet Security package running. Will let you know how it goes.

Richard, Success! My first attempt to d/l Flash Player hadn't worked, so I re-did the download with the Norton firewall temporarily disabled (apparently that can be the cause of the problem). I saved it, rather than running it, then ran it from the download folder with Internet Explorer switched off. Google Chrome downloaded at the same time. Now if I go to the SAA page via Google Chrome I can watch the programmes from there. Interestingly, if I go to SAA via Internet Explorer I still cannot watch programmes (yet I can on my other laptop). There is probably a mesmerising techie explanation for that, but who cares? I can watch the Painting & Drawing channel. Thanks again.

I'm glad I could help

You will probably find internet explorer has "remembered" a over zellous security choice you made at some point

You can always try resetting it, that normally sorts it


Tools / internet options / advanced / restore advanced settings

Failing that...

Tools / internet options / advanced / reset

Richard King
richard.king@saa.co.uk