Whilst i think the SAA is a fantastic Site for Artists the problems i have had have been infuriating. The First of these occured when my partner done some ordering for me and she used her own debit card the result of which changed the account into her name and all my details and points aquired dissapeared along with order history,Now whilst the points scenario and account details returned back to me all my information and pictures dissapeared from the site, which i re uploaded,however, recently lo & behold all my details and picture uploads had dissapeared so again i have had to upload some of my pictures and details back on the site. has anybody else encountered these same problems ?

Warm regards Bill (Lorus Maver)

Hi There,

After reading your concerns below I would like to do my best to look into this. If you can give me your email address i will be able to source the problem. However it is worth me saying that if you have any problems like this in the future then please do get in touch because we will do our best to help if we are aware of the problem.

With reference to card details, we are developing a website procedure that can allow for other card details but because our website syncs with our database it can be a very complicated process. Our systems are so bespoke that sometimes we have to create entirely new designs to allow for developments such as these to take place.

Regarding your images being deleted, i am not quite sure why this is happening. The only time that I am aware of this happening is because people were placing their images into the Photograph gallery and not the non-professional gallery. We did have to remove the incorrect images from the photograph section because this is purely for copyright free photographs and not for paintings.

Other than the reasons above we have not been made aware of images being deleted and we can almost always retreive them so please contact us and then we can save you the time of re-uploading them. If i can have your email address, i can look into this and contact you regarding any potential problems.

Ashley (SAA)

Hi Ashley,my email address is william.bovington@btinternet.com and the photos dissapeared from my galleries. and groups.

Warm regards Bill (Lorus Maver)