I love the SAA, the delivery is wonderful, no complaints there, but my one peeve is the points allocation. Why is there a minimum order value before you get points? Most of the people that order only do so in small orders, why so high a level...? Dont get me wrong it is great that you offer them at all but perhaps a lower level would be more beneficial to more members. Just a little peeve!! All the rest of the service is marvelous.

Tracey thank you for your thoughts. You will know that we give free postage on any order to all UK mainland members, that is free to you but not to the SAA. So the points try to encourage you to place one order of a reasonable value rather that several little ones. If we can't cover our postage costs on most orders we may have to introduce a small order charge which is what most other companies do, but we don't want to do that. If you can order what you need for the next week or so rather that several small orders it really helps to keep down postal, processing and packaging costs and also the cost to the environment. If you order with a friend that is a great help you can then share the points and paint together. happy painting John

I would also like to know how I can find out how many points I have and their value without phoning in?? Thanks